Help & support

Everything you need to get Billboard set up, keep your galleries running, and roll it out across a whole fleet of Apple TVs.

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Getting started

Getting started

Create a gallery, open the Billboard app on your Apple TV, and connect the two from your dashboard. Your first screen can be live in a few minutes.

Getting started

The Billboard app on Apple TV

Install the app, connect it to a gallery from your dashboard, use the on-screen menu, and lock the screen down for always-on use.

Getting started

Network requirements

The domains and ports to allow through a school or corporate firewall so Billboard can load content on your Apple TVs.

Galleries

Editing and cropping photos

Every photo is framed for your screens. Re-crop from the original, add a caption, and set how long a photo shows or when it appears.

Galleries

Show the weather on your screens

Add live local weather to your galleries, as a small chip beside the clock or a full-screen slide, from one location you set once.

Account

Dashboard appearance and settings

Switch the dashboard between light and dark, choose an accent colour, add a display photo, and find your way around the Settings panel.

Deploy with MDM

Deploy with Jamf Pro

Push Billboard to a fleet of Apple TVs with Jamf Pro and configure each screen automatically with App Configuration.

Deploy with MDM

Deploy with Jamf School

Roll Billboard out to Apple TVs in schools with Jamf School and Apple School Manager, pointing each screen at the right gallery automatically.

Deploy with MDM

Deploy with Mosyle

Install Billboard on a fleet of Apple TVs with Mosyle and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Microsoft Intune

Install Billboard on managed Apple TVs with Microsoft Intune and configure each screen using an app configuration policy.

Deploy with MDM

Deploy with Cisco Meraki

Use Cisco Meraki Systems Manager to install Billboard on your Apple TVs and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Deploy with SimpleMDM

Install Billboard across your Apple TVs with SimpleMDM and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Kandji

Install Billboard on your Apple TVs with Kandji and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Apple Configurator 2

Set up Apple TVs for Billboard without a full MDM. Install the app, lock the screen to Billboard with Single App Mode, and save a blueprint to reuse across every device.

Deploy with MDM

Apple Business Manager & School Manager

Add Billboard to Volume Purchasing so your MDM can install it, and understand how Apple's business and school portals fit into an Apple TV rollout.

Apple TV basics

Set up a new Apple TV

Get a brand-new Apple TV ready for signage: pair the remote, connect to the network, and drop it straight into Billboard.

Apple TV basics

Pair, reset and fix the Siri Remote

Pair a Siri Remote to an Apple TV, reset one that has stopped responding, and get an unresponsive remote working again.

Apple TV basics

Restart, force restart and reset an Apple TV

Restart a frozen Apple TV, force a restart by cutting power, and factory reset one before you redeploy it.

Apple TV basics

Install a configuration profile on Apple TV

How configuration profiles get onto an Apple TV, with Apple Configurator or an MDM, since tvOS can't open a profile from a browser like an iPhone.

Apple TV basics

Keep an Apple TV running as a display

The day-to-day Apple TV settings that keep a signage screen on and current: stop it sleeping, keep tvOS updated, and turn off Apple's own Conference Room Display.

Apple TV basics

Lock a screen in place (kiosk / Single App Mode)

Keep an Apple TV on Billboard so it can't be exited to the Home screen, using Apple Configurator, Jamf or Intune.

Apple TV basics

AirPlay and Conference Room Display with Billboard

Billboard replaces Apple's blank Conference Room Display with your own content, and AirPlay still works in one tap, exactly like before.

Troubleshooting

A photo or video isn't showing

Why a photo or video might not appear on screen, look soft, or refuse to play, and how to fix each one.

Troubleshooting

Technician mode

Turn on the on-screen diagnostics overlay to see a screen's sync status, countdowns, the code it's playing and app version at a glance. The fastest way to diagnose a display.

Still stuck?

Setup, billing, a fleet rollout, whatever it is, we're glad to help. Send us an email and we'll come back to you.

support@getbillboard.app