Help & support

Everything you need to get Billboard set up, keep your galleries running, and roll it out across a whole fleet of Apple TVs.

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Getting started

The Billboard app on Apple TV

Install the app, connect it to a gallery from your dashboard, use the on-screen menu, and lock the screen down for always-on use.

Getting started

Network requirements

The domains and ports to allow through a school or corporate firewall so Billboard can load content on your Apple TVs.

Getting started

How much bandwidth Billboard uses

How Billboard uses your network. Media downloads once and plays locally, so ongoing data use stays small, plus how to keep it light on big fleets.

Galleries

Upload and organise media

Add images and video to a gallery, reorder the playlist, and remove items. iPhone (HEIC) photos and screen framing are handled for you.

Galleries

Supported files, sizes and limits

Which image and video formats you can upload, how large files can be, and what Billboard does to your photos to make them look sharp on a TV.

Galleries

Editing and cropping photos

Every photo is framed for your screens. Re-crop from the original, add a caption, and set how long a photo shows or when it appears.

Galleries

Customise the display

Set how long items show, add an on-screen clock, and tailor the AirPlay panel: its text, the network name, and its colour.

Galleries

Broadcast a notice to every screen

Show one message across the top of every screen at once, closures, events or reminders, and switch it off in a click.

Galleries

Show the weather on your screens

Add live local weather to your galleries, as a small chip beside the clock or a full-screen slide, from one location you set once.

Galleries

Put your logo on your screens

Show your brand mark in the corner of every slide. Upload it once on your account, then switch it on for your screens.

Galleries

Add a caption to a photo

Give a photo a short line of text that fades in as it comes up on screen, then fades away. Set per photo, in its settings.

Galleries

Raise an emergency alert

Push one urgent message to every screen on your account within seconds, then clear it just as fast when it's over.

Galleries

Portrait and screen orientation

Frame a gallery for a screen mounted sideways or upside down, and reframe your photos to suit the new shape.

Galleries

Design a board

Build a menu, a timetable or a set of notices in the browser and drop it into any gallery. Edit it once and every screen showing it catches up.

Account

Signing in and your account

Create an account, sign in with email or Google and Microsoft, reset a forgotten password, keep your organisation details current, and delete your account and data.

Account

Dashboard appearance and settings

Switch the dashboard between light and dark, choose an accent colour, add a display photo, and find your way around the Settings panel.

Account

Security and privacy

What Billboard stores, how your content and payments are kept secure, and the fact that your screens don't collect data about the people who see them.

Plans & billing

Plans, billing & screen limits

How plans and screen limits work, upgrading or downgrading, monthly vs annual billing, and managing your subscription.

Plans & billing

What counts as an active screen

How Billboard counts screens against your plan, which screens keep playing when you go over, and how to free one up.

Plans & billing

Change, upgrade or cancel your plan

Upgrade for more screens, switch between monthly and annual, update your card, or cancel, all from the billing page.

Deploy with MDM

Deploy with Jamf Pro

Push Billboard to a fleet of Apple TVs with Jamf Pro and configure each screen automatically with App Configuration.

Deploy with MDM

Deploy with Jamf School

Roll Billboard out to Apple TVs in schools with Jamf School and Apple School Manager, pointing each screen at the right gallery automatically.

Deploy with MDM

Deploy with Mosyle

Install Billboard on a fleet of Apple TVs with Mosyle and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Microsoft Intune

Install Billboard on managed Apple TVs with Microsoft Intune and configure each screen using an app configuration policy.

Deploy with MDM

Deploy with Cisco Meraki

Use Cisco Meraki Systems Manager to install Billboard on your Apple TVs and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Deploy with SimpleMDM

Install Billboard across your Apple TVs with SimpleMDM and point each screen at the right gallery automatically with Managed App Configuration.

Deploy with MDM

Deploy with Kandji

Install Billboard on your Apple TVs with Kandji and configure each screen automatically with Managed App Configuration.

Deploy with MDM

Apple Configurator 2

Set up Apple TVs for Billboard without a full MDM. Install the app, lock the screen to Billboard with Single App Mode, and save a blueprint to reuse across every device.

Deploy with MDM

Apple Business Manager & School Manager

Add Billboard to Volume Purchasing so your MDM can install it, and understand how Apple's business and school portals fit into an Apple TV rollout.

Apple TV basics

Set up a new Apple TV

Get a brand-new Apple TV ready for signage: pair the remote, connect to the network, and drop it straight into Billboard.

Apple TV basics

Restart, force restart and reset an Apple TV

Restart a frozen Apple TV, force a restart by cutting power, and factory reset one before you redeploy it.

Apple TV basics

Install a configuration profile on Apple TV

How configuration profiles get onto an Apple TV, with Apple Configurator or an MDM, since tvOS can't open a profile from a browser like an iPhone.

Apple TV basics

Keep an Apple TV running as a display

The day-to-day Apple TV settings that keep a signage screen on and current: stop it sleeping, keep tvOS updated, and turn off Apple's own Conference Room Display.

Apple TV basics

Lock a screen in place (kiosk / Single App Mode)

Keep an Apple TV on Billboard so it can't be exited to the Home screen, using Apple Configurator, Jamf or Intune.

Apple TV basics

AirPlay and Conference Room Display with Billboard

Billboard replaces Apple's blank Conference Room Display with your own content, and AirPlay still works in one tap, exactly like before.

Troubleshooting

Troubleshooting

Fixes for the most common issues: content not updating, a screen limit message, video that won't play, panel placement and remote controls.

Troubleshooting

Staying live when the internet drops

What your screens show if the Wi-Fi or internet goes down. You don't lose your content, and screens keep playing what they already have.

Troubleshooting

Technician mode

Turn on the on-screen diagnostics overlay to see a screen's sync status, countdowns, the code it's playing and app version at a glance. The fastest way to diagnose a display.

Still stuck?

Setup, billing, a fleet rollout, whatever it is, we're glad to help. Send us an email and we'll come back to you.

support@getbillboard.app