Raise an emergency alert

An emergency alert takes over every screen on your account with one urgent message, and it lands within seconds rather than waiting for a screen's normal refresh. It's for the moments that can't wait: an evacuation, a lockdown, a safety notice.

It has its own section, deliberately kept apart from everything routine, so it's never a click you make by accident.

Raise an alert

1. Open Settings in your dashboard and go to Alerts & notices.
2. On the Alert row, choose Edit.
3. Type a headline and a short message, for example "Evacuate now. Use the north stairwell."
4. Choose Raise alert, then confirm.

Within about twenty seconds, every screen on the account shows the alert full-screen, over whatever it was playing.

Clear it

1. Go back to Alerts & notices and choose Edit on the Alert row.
2. Choose Clear alert.

The alert lifts and each screen goes straight back to its normal slideshow, no restart needed.

If you forget, it clears itself after 12 hours. That's a backstop, not a plan: clear it yourself as soon as the situation is over.

Good to know

• Account-wide. An alert reaches every screen you run, in every room, at once. It isn't per gallery.
• Near-instant. Unlike other changes, which arrive on a screen's refresh schedule, an alert is pushed straight away. That's why it's kept separate: it's the one thing that can't wait.
• A notice is the gentler cousin. For an open evening or a room change, use a notice, which sits across the top of the screen without taking it over. Save the emergency alert for genuine emergencies.